Refund & Cancellation Policy

Last updated: April 19, 2026

Effective Date: 11-09-2024
Last Updated: 19-04-2026

At BookzCart, we strive to ensure that you receive the correct products in good condition. This Refund & Cancellation Policy outlines the conditions under which returns, refunds, and cancellations are accepted.

1. Eligibility for Returns

We accept return requests only under the following conditions:

  • The product delivered is damaged, or
  • The product delivered is incorrect (wrong item)

Returns will not be accepted for any other reasons, including change of mind.

2. Return Timeframe

  • Customers must raise a return request within 7 days from the date of delivery
  • Requests made after 7 days will not be accepted

3. Return Conditions

To be eligible for a return:

  • The product must be unused and in its original condition
  • The product must be returned with original packaging
  • Proof of purchase (order ID/invoice) must be provided
  • Clear evidence (such as images/videos) of damage or incorrect item must be submitted

We reserve the right to reject returns that do not meet these conditions.

4. Return Process

To initiate a return:

  1. Contact us via email at info@bookzcart.in or phone at +91 99629 18724
  2. Provide your order ID and issue details
  3. Share supporting images/videos as requested

Once approved:

  • We will arrange a reverse pickup or
  • Request you to ship the product to our designated address (details will be shared)

5. Refund Process

  • Refunds will be processed only after successful inspection of the returned product
  • Approved refunds will be issued to the original payment method
  • Refund processing time: 5–10 business days after approval

6. Cancellation Policy

  • Orders can be canceled only before they are shipped
  • Once the order is shipped, cancellation is not allowed
  • If canceled successfully, a full refund will be issued

7. Non-Returnable Items

The following cases are not eligible for return or refund:

  • Products returned after 7 days
  • Products not in original condition or without packaging
  • Damage caused due to misuse or mishandling by the customer
  • Requests without valid proof

8. Important Notes

  • BookzCart reserves the right to approve or reject any return request after verification
  • Shipping charges (if any) are non-refundable, unless the issue is due to our error
  • In case of repeated or suspicious return requests, we may restrict future orders

9. Contact Us

For any return, refund, or cancellation queries:

📧 Email: info@bookzcart.in
📞 Phone: +91 99629 18724

By placing an order on BookzCart, you agree to this Refund & Cancellation Policy.